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Terms & Conditions

Terms & Conditions –

Court Reporting Services

Last Updated: May 2026

Welcome to Matrix Reporting (“Company,” “we,” “our,” or “us”). These Terms & Conditions govern the use of our website located at www.matrixreporting.com (the “Site”) and all court reporting, deposition, transcription, videography, and related litigation support services (the “Services”).

By scheduling services or using this Site, you agree to be bound by these Terms.

1. Scope of Services

Matrix Reporting provides professional litigation support services, including but not limited to:

  • Court reporting and stenographic services

  • Deposition services (in-person and remote)

  • Legal transcription

  • Videography and audio recording

  • Exhibit handling and document management

All Services are subject to availability and confirmation.

2. Scheduling & Cancellations
Scheduling

Services must be scheduled in advance and are confirmed only upon acceptance by Matrix Reporting.

Cancellation Policy

  • Cancellations within 24 business hours may be subject to a cancellation fee

  • Same-day cancellations or no-shows may incur full or partial charges

  • Special services (e.g., videographers, interpreters, real-time reporting) may have stricter cancellation terms

Clients are responsible for notifying all parties of any scheduling changes.

3. Appearance & Minimum Charges

  • A minimum appearance fee may apply per assignment

  • Additional fees may apply for extended proceedings, travel, or expedited services

  • Waiting time and delays caused by parties may be billable

Rates will be disclosed at the time of booking or upon request.

4. Transcript Production & Delivery

  • Official transcripts are prepared by certified court reporters

  • Delivery timelines vary based on selected turnaround (standard, expedited, daily copy, etc.)

  • Rough drafts are not certified transcripts and may not be cited or relied upon as final

Once a transcript is delivered, any requested changes must follow applicable legal procedures (e.g., errata sheets).

5. Transcript Ownership & Distribution

  • The original transcript is retained by Matrix Reporting unless otherwise required by law

  • Ordering parties are granted a license to use transcripts for litigation purposes

  • Unauthorized distribution, resale, or reproduction is prohibited

Copies may be provided to additional parties upon request and payment of applicable fees.

6. Remote Depositions & Technology

For remote proceedings:

  • Clients are responsible for ensuring adequate internet connectivity and equipment

  • Matrix Reporting is not liable for interruptions caused by third-party platforms (e.g., Zoom)

  • Backup recording methods may be used when appropriate

Technical support may be provided but is not guaranteed.

7. Confidentiality

We understand the sensitive nature of legal proceedings.

  • All proceedings and materials are treated as confidential

  • We implement reasonable safeguards to protect client data

  • Confidentiality does not apply where disclosure is required by law or court order

Clients are responsible for ensuring compliance with any applicable protective orders.

8. Client Responsibilities

Clients agree to:

  • Provide accurate scheduling details (case name, location, parties, etc.)

  • Notify us of special requirements (interpreters, ADA needs, real-time services)

  • Ensure all participants comply with applicable rules and procedures

Failure to provide accurate information may result in delays or additional charges.

9. Payment Terms

  • Invoices are due upon receipt unless otherwise agreed

  • Late payments may incur interest or service suspension

  • The scheduling party is responsible for payment unless prior arrangements are made

We reserve the right to require deposits for certain services.

10. Compliance with Laws

Services are provided in accordance with applicable:

  • State and federal laws

  • Court rules and procedural requirements

  • Certification and licensing standards for court reporters

Clients are responsible for ensuring their use of Services complies with applicable legal requirements.

11. Disclaimer of Warranties

Services are provided on a professional best-efforts basis.

We do not guarantee:

  • Uninterrupted service

  • Error-free transcripts (though reasonable care is taken)

  • Compatibility with all third-party systems

12. Limitation of Liability

To the fullest extent permitted by law:

Matrix Reporting shall not be liable for:

  • Indirect or consequential damages

  • Loss of case value, business, or opportunity

  • Technical failures beyond our control

Total liability, if any, shall not exceed the amount paid for the specific Services at issue.

13. Force Majeure

We are not responsible for delays or failure to perform due to events beyond our control, including:

  • Natural disasters

  • Power or internet outages

  • Court closures or government actions

14. Modifications to Terms

We reserve the right to update these Terms at any time. Continued use of our Services constitutes acceptance of any changes.

15. Governing Law

These Terms shall be governed by the laws of the State of Oregon, without regard to conflict of law principles.

16. Contact Information

Matrix Reporting
10725 SW Barbur Blvd.

Suite 100

Portland, OR 97219

info@matrixreporting.com

(503) 983-4495

17. Entire Agreement

These Terms constitute the entire agreement between the parties regarding Services and supersede all prior agreements or understandings.

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